If for any reason your product’s performance is compromised due to defects in material or workmanship, we want the chance to make it right! We stand behind our products and will work diligently to ensure every customer is satisfied with their purchase.
In the claims process, please understand that warranted products are replaced at REP’s discretion and warranties do not cover normal product wear. Products modified or repaired outside of REP will be void of warranty coverage. Warranties may be voided if product is damaged due to negligent use, alteration, maintenance, storage, or handling by the user.
REP FITNESS GENERAL WARRANTY INFORMATION
|Structural welds on attachments and frames||Limited Lifetime Warranty*|
|Rack and Functional Trainer Frames||Limited Lifetime Warranty*|
|Kettebells||Limited Lifetime Warranty*|
|Urethane||Limited Lifetime Warranty*|
|Equalizer Plates||Lifetime for 10#, 25#, 35# 45#.
5-Year for 2.5# and 5#
Home Use: Lifetime
|Pop-pins, pulley's, bearings and cables||1-year|
|Slam Balls||Home Use: 1-year
Commercial Use: 6-month
|Medicine Balls||1-year (does not cover slamming)|
|Bumper Plates||10# & 15# -
Home Use: 6-month
Commercial Use: 6-month
All other weight -
Home Use: 3-year
Commericial Use: 1-year
|Bands||Home Use: 1-year
Commerical Use: 6-month
|Stainless Steel Power Bar EX||Limited Lifetime Warranty*|
|Stainless Steel Gladiator||Limited Lifetime Warranty*|
|Stainless Steel Power Bar||Limited Lifetime Warranty*|
|Stainless Steel Power Speed Bar||Limited Lifetime Warranty*|
|Stainless Steel Curl Bar||Limited Lifetime Warranty*|
|Axel Bars||Limited Lifetime Warranty*|
|Farmer Carry Handles||Limited Lifetime Warranty*|
|Chrome Curl Bars||5-Year|
|Sabre Bar 20kg/15kg||1-Year|
For those who enlist the assistance of a freight forwarder or take their equipment outside the lower 48: we will ship any warranty issues in the lower 48 at the address of the original shipment or another of similar shipping cost.
THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL. TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO EXPRESS WARRANTY, IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT.
REP FITNESS RETURNS & REFUNDS POLICY
Damaged or Incorrect Product Received
If you received the wrong item in your order or if your order was damaged during shipment, please contact us immediately so that we can direct you on how to return any items to us and we can ship the proper items to you. If you are receiving freight, ensure that you read the freight guidelines. Please contact us via email at firstname.lastname@example.org to address these issues. In the email, please include your name, order number, description of the issue, and any photos or videos you can provide of the incorrect and/or damaged items. Photos/videos are required to process a return or refund for the item(s) in question.
If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund or credit towards another purchase. All returns require you to contact us first in order to get a return authorization. There is a 15% restocking fee for items that are used and not in their original packaging. Any restocking or nonrefundable shipping fees will be discussed with you prior to us authorizing the return. **ALL clearance items are final sale and will not be eligible for a refund.**
Once we receive your item, we will inspect it and notify you that we have received the returned item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 24-48 hours of that initiation process depending on your card issuer's policies.
With the exception of shipping errors, damages, and/or defective products, all shipping costs are the responsibility of the customer. Any shipping charges (to AND from) that were incurred on the order are non-refundable and will be deducted from your total refund.