FREQUENTLY ASKED QUESTIONS

Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.

United States

We cannot combine orders after an order has been placed.

Canada

We cannot edit or combine orders after an order has been placed due to everchanging currency exchange variances.

If you want to edit an order, the original order would have to be canceled and a new order placed.

United States

We try to get orders out as fast as possible. If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line and we will do our best to accommodate your request. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process.

Canada

We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.

Please note that the entire order must be canceled. We cannot cancel specific items. If you want to keep specific itmes, they would need to be purchased in a new order.

If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line, or contact us here: https://ca.repfitness.com/pages/contact-bw

We will do our best to accomodate your request.

If you placed an order and forgot to apply your discount code, please take the following steps:

1. Email info@repfitness.com

2. Send us your order number and the discount code you were provided.

3. Please allow for 2-3 business days for a reply.

If you haven't received a shipping notification from us, please email info@repfitness.com.

Visit the order confirmation page by clicking the link in your order confirmation email.

Delivery Presence

• Freight shipments require a delivery appointment.
• Carriers will call ahead to schedule a delivery appointment. If they are unable to reach you after multiple attempts, they may proceed with delivery without a signature or confirmed appointment.
• If you are unable to be at the delivery address at the time of delivery, you may designate someone to receive the shipment on your behalf.

Curbside Delivery Only

• All freight deliveries are curbside.
• At the driver’s sole discretion, they may move the pallet(s) up your driveway if requested. For longer driveways, the shipment will be placed at the entrance. Please plan accordingly.
• The driver may move the shipment into your garage, provided there are no obstructions and sufficient space to safely maneuver a pallet jack. This accommodation is at the driver’s discretion due to liability concerns.
• Drivers are not permitted to bring pallets into your home or other areas of your property and are not authorized or required to assist with unboxing, pallet removal, or product assembly.

Truck Size

• Deliveries are typically made using a 60-foot truck.
• If your location cannot accommodate a 60-foot truck, the carrier will reach out to REP directly to determine a suitable solution.
• If the carrier contacts you regarding truck size or delivery accommodations, please notify us as soon as possible so we can assist.

Important Notes

• You will never be required to assist with offloading a shipment. If you are asked to do so, please decline.

Delivery Changes & Fees

• If changes to your delivery are needed, please contact us as soon as possible, ideally before the shipment leaves our warehouse.
• We always strive to accommodate our REP customers; however, once a shipment has left our warehouse, requested changes may incur additional fees. These fees must be paid prior to delivery.
• If the shipment is already en route, the following scenarios may result in carrier fees, which will be discussed with you prior to collection:
  Delivery address changes or shipment re-routingShipment re-deliveryExtended storage at the carrier’s distribution center for delayed delivery

If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment". Click on that and you'll be able to see the other package tracking numbers and where they are in transit. 

If you are still have issues or are missing items, please email us at info@repfitness.com 

Currently, our shipping is limited to the continental United States and Canada. We plan to expand more in the future and hope that we can make you a REP customer at that time. 

United States

Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware, however, that we can only accept returns or warranty requests for items in our shipping area. 

We offer discounts for all local pick-up and showroom purchases. The discounts fall into the following tiers.

10% off purchases up to $2,500
12.5% off purchases between $2,500 and $7,500
15% off purchases $7,500 and higher

*Discount applies to REP branded products only and does not stack with online discount codes.

Learn more about our showrooms:

California Showroom

Pennsylvania Showroom

You can also place your order online and select Local Pickup as the shipping method for the location. Once the order is placed, you can then schedule an appointment to pickup by visiting our LPU page.

The carriers we partner with are unable to deliver to PO/APO boxes. If you do not have any alternate address to ship to, we would recommend setting up a delivery to hold at the closest FedEx. Feel free to reach out to our Customer Support team at info@repfitness.com if you need assistance with this!

We are working hard to increase inventory availability to meet current demand.

You can sign up for back in stock notifications on individual product pages.

Also, feel free to email in to info@repfitness.com for more information.

There are a couple things to note about the packages we offer on the site:

-The first thing to know is that if one item in a package is out of stock, then the entire package will show as out of stock.

-The second item to note is that there are not cost savings with packages - they are just set up for convenience. With this in mind, if you are seeing the package you're interested in listed as "Out of Stock" then it would be best to check the individual product pages to build our your own package because other colors/sizes could be available on those pages.

You can sign up for back in stock notifications on individual product pages.

Also, feel free to email in to info@repfitness.com for more information.

At this time, we are not accepting pre-orders. If you would like to get a quote for an order, please email info@repfitness.com.

Keep up with our newsletter and social media for any exceptions that we may have on particular products.