REP's Transparent Shipping - Delivering The Best Home Gym At Affordable Prices
Your training is important to us. We hustle every day to make world-class gear that saves you time, money, and gives you full command over your fitness kingdom (long may you reign!). We design in Denver, ship from multiple warehouses, and stand by our Transparent Shipping Policy to get you incredible gear at crazy good prices.
For answers to your burning questions, please check out the FAQ below. If you have a question that’s not listed, please fill out our contact form or call us at 720-420-1731.
SHIPPING & PICKUP FAQs:
Does REP offer free shipping?
Yes! After listening to our customers, REP now offers free shipping on all products. We wanted to make your checkout easier – you know what you owe for shipping before you start – absolutely NOTHING.
What exactly is Freight Shipping?
Many of our orders ship on a pallet via a freight carrier due to size and weight. Due to the handling required, these shipments can take additional processing time. For these deliveries, you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. In addition to this, if you are not present for your delivery, there is a fee for re-delivery if the appointment is missed. Please make sure to inspect the shipment immediately and take photos so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. For more information on freight shipments, please review our Freight Shipment Instructions.
I live in Colorado or Pennsylvania. Can I pick up locally?
Yes! If the products you’re ordering are available in our Denver, CO or Carlisle, PA warehouse, you can pick them up locally for FREE and you will receive a 5% discount at checkout for selecting local pickup. Pickup hours and the appointment scheduler for each location can be found here.
Due to high demand, we will not be able to accommodate pick-ups without a previously scheduled appointment. More details for your pick-up appointment will be provided in your order email confirmation or book your local pickup appointment by clicking here (existing order required).
Dedicated pickup parking and instructions are located on the left side of our building as you enter our parking lot. If you have a pick-up appointment, you will need to pull into one of the parking spots on the southeast corner of the building. A representative will let you know when you can pull onto the ramp to receive your order.
What are your Local Pickup hours?
Pickup hours for Denver are from 10am to 4pm, Monday through Friday and 10am to 3pm Saturdays, by appointment only.
Pickup hours for Carlisle are from 10am to 3pm, Monday through Friday, by appointment only.
Due to high demand, we will not be able to accommodate pick-ups without a previously scheduled appointment.
More details for your pick-up appointment will be provided in your order email confirmation.
How do I schedule my local pickup appointment?
You can schedule your pickup appointment immediately after purchase. You do not need to wait for a confirmation email stating your order is ready before scheduling. If your emailed order confirmation says your order is "processing" you can still go ahead and schedule your appointment!
What is your local pickup address?
Colorado pickup location is at our Denver headquarters located at 601 E 64th Ave, Unit C-100, Denver, CO 80229.
Pennsylvania pickup is at our Carlise warehouse located at 1700 Harrisburg Pike, Carlisle, PA 17015 Suite 200.
If shipping is free, why would I pick up locally?
Because you like saving money!You get 5% off your order by picking up locally, so swing on by and save!
Do you have a showroom where I can try out REP gear?
Due to the impact of COVID-19 we have closed our showroom to keep our customers and employees safe.
My confirmation shows I have mulitple freight shipments. Does this mean I have separate appointments?
Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time. Our goal is to expand into Canada and Europe before the end of 2021.
If you'd like to receive updates on our expansion as they become available, please sign up here:HERE
Why don't I see a local pick-up option for my order?
If you do not see a local pickup option at checkout, your order is shipping from a different warehouse. If you'd like to make an appointment to pick up your order at our Denver, CO location, you can do so byclicking here. To make a pickup appointment at our Carlisle, PA location, click here.
Shipping outside of the Lower 48 & Quotes
Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware however, that we can only accept returns or warranty requests for items in our shipping area.
How does your "Buy a Power Rack and Save More" deal work?
When you buy a PR-4000 or PR-5000 rack, you save 5% on all additional REP branded & Stall Mats items in your cart (not including the rack itself).
Can I stack my military discount on top of local pickup and the "Buy a Power Rack and Save" discount?
Yes! And thank you for your service!
How many deals can I stack?
All of them. You get an additional 5% off REP-branded products in your cart with the purchase of the PR-4000 or PR-5000. If you pick up that order locally, you get 5% of that order total. AND if you qualify for our military/first responder discount, you get ANOTHER 5% off the order toal. You're welcome!
Can I combine orders?
We cannot combine order after an order has been placed.
Can I cancel my order?
We try to get orders out as fast as possible. If you need to cancel, please email us at firstname.lastname@example.org with CANCEL in the subject line to see if we are able to accommodate. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
I purchased a Preorder item. Will I receive separate shipping confirmation?
Yes. If you placed a preorder along with in-stock items, you would receive separate shipment confirmations for your preorder. For information on shipping dates, please visit the listing page for your preorder item.
How do I return an item?
If you would like to make a return, please fill out the form found on our Contact Us Page.
Where is my refund?
Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.
We have a number of ways that you can contact us for assistance.
For issues or questions regarding an existing order, please email us at email@example.com or give us a call at 720-420-1731.
For general inquiries, please email us at firstname.lastname@example.org, or join us on chat via the red chat beacon on the bottom right corner of our site.
Our team aims to respond to all messages as soon as possible and we look forward to assisting you!”