Please allow for up to 2 business days from time an order is placed until it ships. Local pick-up in Colorado is currently available. Thanks!
Please allow up to 7 business days from the time the order is placed until it ships.

SHIPPING FAQs:

Multiple Box Shipments or Missing a Box

See how to track your other packages:

  • Step 1: Plug in tracking and click the link on UPS’s site.
  • Step 2: Scroll down and expand the area titled "Other Items in this Shipment".
  • Step 3: Click the view details/tracking number of the other boxes.

Many times, an order will ship with multiple boxes. For example, if you order a slam ball, battle rope, and sandbag, those will be three separate boxes. While all of the items will leave our warehouse at the same time, UPS cannot guarantee that all the boxes will arrive at the same time. When we email you your shipping confirmation, you will receive a single UPS tracking number and, if you follow the steps listed above, you will be able to track each individual package in your order. If a box shows delivered, but you did not receive it, we can submit a claim through UPS. If this does occur, please fill our our Contact Form so we can get that process started.

Freight Shipping

Many of our orders ship on a pallet via a freight carrier due to size and weight. Due to the handling required, these shipments can take additional processing time. For these deliveries, you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. Please make sure to inspect the shipment immediately and take photos so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. For more information on freight shipments, please review our Freight Shipment Instructions.

Can I combine orders?

We cannot combine order after an order has been placed.

Can I cancel my order?

We try to get orders out as fast as possible. If you need to cancel, please email us at orders@repfiness.com immediately with CANCEL in the subject line to see if we are able to accommodate. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.  

International Shipping

Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time. Our goal is to expand into Canada and Europe before the end of 2021.

 

If you'd like to receive updates on our expansion as they become available, please sign up here: HERE

Shipping outside of the Lower 48 & Quotes

Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware however, that we can only accept returns or warranty requests for items in our shipping area. 

Does REP offer free shipping?

Simply put, no. We do not offer free shipping- and here is why. 

Companies that offer shipping for free are simply building the cost of shipping into their products. If we were to offer free shipping, our products would no longer be available at the affordable pricing that we offer. When we ship items via UPS, the first 10lbs cost the most. As we add more weight, the cost per pound decreases. Unfortunately, for "free" shipping, each item has to be priced assuming it is the only item being shipped to you. That means you don't get a shipping savings by adding addtional items like you do when we simply charge you what it costs to ship to you. 

For a more thorough break down of this, please click here.

Does REP profit from shipping costs?

No. We charge you exactly the same price that is being charged to us by our shipping providers. Ultimately, shipping heavy things is expensive.

How can I save money on shipping costs?

Buy as much as you can with your order. If you know you want to buy a bar and plates, but you're thinking of waiting a couple of weeks to buy a kettlebell, wait the two weeks and buy everything together. Freight shipping works like this:

150lbs - 300lbs = About the same shipping cost whether it's 150lbs or 300lbs.
300+lbs = Small extra cost per pound.

Feel free to experiment by adding and removing things from your cart and checking to see how the shipping costs change.

RETURNS FAQs:

How do I return an item?

If you would like to make a return, please fill out the form found on our Contact Us Page.

Where is my refund?

Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.


NEED HELP?

Status: We currently have a 1-2 business day email turnaround time on all emails.

For issues regarding your order, please fill out the form found on our Contact Us Page.  

Our goal is to bring email turnaround time below 24 hours, as well as bring our phone and chat lines back. We are continuing to hire and train newly-hired staff to accomplish this. Thank you for your patience as we deal with unprecedented demand and circumstances around COVID-19.