REP's Transparent Shipping - Delivering The Best Home Gym At Affordable Prices
Your training is important to us. We hustle every day to make world-class gear that saves you time, money, and gives you full command over your fitness kingdom (long may you reign!). We design in Denver, ship from multiple warehouses, and stand by our Transparent Shipping Policy to get you incredible gear at crazy good prices.
For answers to your burning questions, please check out the FAQ below. If you have a question that’s not listed, please fill out our contact form so we can help you directly.
Does REP offer free shipping?
REP does not offer free shipping, and here’s why. Simply put, “free shipping” is never free. Someone is paying for it, and that someone is usually the customer (hey, that’s you!). We prefer to do business differently, which is why we created our Transparent Shipping Policy (See below).
What is REP's Transparent Shipping Policy?
Most companies offering free shipping bake the cost into their price and use “free shipping” as tactic to get you to buy. There’s even a name for it, “pain tax avoidance”, and it is the main reason folks abandon their shopping cart and leave their dream gym (and gains) behind.
We’re proud to make high quality gear at an affordable price, but the reality is that shipping big heavy things is expensive. Instead of hiding the price of shipping in our products, we’d rather be transparent about our shipping costs. Essentially, what it boils down to is this: you pay what we pay for shipping. That’s it. No markups or profit margins added, no passing costs on to you.
How can I save money on shipping costs?
There are a couple ways you can save on shipping costs.
Use Freight Shipping and buy as much as you can with your order. Thinking about what you want to build over time and ordering it all together will end up saving you money in the long run. Another option is to get family and friends involved and load that pallet up with as much as you can.
Please note that some items can only be shipped via freight, such as uprights, lat low row attachments, ISO arms, hex bars, and stall mats. If you’re purchasing any of these items, take full advantage of freight shipping to maximize your shipping!
Freight shipping works like this: 150lbs - 300lbs = About the same shipping cost whether it's 150lbs or 300lbs. 300+lbs = Small extra cost per pound.
UPS Ground is your other option, which is better for smaller items. UPS ground shipping is calculated per item and shipped separately. If you’re buying a lot of smaller items and are concerned about shipping rates, contact our customer support team and we’ll see if we can consolidate your order for a better rate.
I live in Colorado. Can I pick up locally?
Yes! Ifthe products you’re ordering are available in our Denver warehouse, you can pick them up locally for FREE.Pickup hours are from 10am to 4pm, Monday through Friday, by appointment only.
Due to high demand, we will not be able to accommodate pick-ups without a previously scheduled appointment. More details for your pick-up appointment will be provided in your order email confirmation or book your local pickup appointment by clicking here (existing order required).
Pickup location is at our Denver headquarters located at 601 E 64th Ave, Unit C-100, Denver, CO 80229. Dedicated pickup parking and instructions are located on the left side of our building as you enter our parking lot.If you have a pick-up appointment, you will need to pull into one of the parking spots on the southeast corner of the building. A representative will let you know when you can pull onto the ramp to receive your order.
Why don't I see a local pick-up option for my order?
If you do not see a local pick-up option at checkout, your order is shipping from our Pennsylvania warehouse. We currentlydo not have local pickup from our PA location.If you'd like to make an appointment to pick up your order at our Denver location, you can do so by clickinghere.
Do you have a showroom where I can try out REP gear?
Due to the impact of COVID-19 we have closed our showroom to keep our customers and employees safe.
What exactly is Freight Shipping?
Many of our orders ship on a pallet via a freight carrier due to size and weight. Due to the handling required, these shipments can take additional processing time. For these deliveries, you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. Please make sure to inspect the shipment immediately and take photos so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. For more information on freight shipments, please review our Freight Shipment Instructions.
Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time. Our goal is to expand into Canada and Europe before the end of 2021.
If you'd like to receive updates on our expansion as they become available, please sign up here:HERE
Shipping outside of the Lower 48 & Quotes
Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware however, that we can only accept returns or warranty requests for items in our shipping area.
Multiple Box Shipments or Missing a Box
See how to track your other packages:
Step 1: Plug in tracking and click the link on UPS’s site.
Step 2: Scroll down and expand the area titled "Other Items in this Shipment".
Step 3: Click the view details/tracking number of the other boxes.
Many times, an order will ship with multiple boxes. For example, if you order a slam ball, battle rope, and sandbag, those will be three separate boxes. While all of the items will leave our warehouse at the same time, UPS cannot guarantee that all the boxes will arrive at the same time. When we email you your shipping confirmation, you will receive a single UPS tracking number and, if you follow the steps listed above, you will be able to track each individual package in your order. If a box shows delivered, but you did not receive it, we can submit a claim through UPS. If this does occur, please fill our our Contact Form so we can get that process started.
Can I combine orders?
We cannot combine order after an order has been placed.
Can I cancel my order?
We try to get orders out as fast as possible. If you need to cancel, please email us at firstname.lastname@example.org with CANCEL in the subject line to see if we are able to accommodate. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
How do I return an item?
If you would like to make a return, please fill out the form found on our Contact Us Page.
Where is my refund?
Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.
Status: We currently have a 1-2 business day email turnaround time on all emails.
For issues regarding your order, please fill out the form found on our Contact Us Page.
Our goal is to bring email turnaround time below 24 hours, as well as bring our phone and chat lines back. We are continuing to hire and train newly-hired staff to accomplish this. Thank you for your patience as we deal with unprecedented demand and circumstances around COVID-19.