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garage gym with the words FAQ

Answers to our most frequently asked questions.

If you do not see the answer to your question listed here, please fill out our Contact Form so we can assist you more effectively! Thank you!

ORDERS:


Your confirmation email will provide a range of days in which your order is expected to ship, if that range has passed and you haven't received a shipping notification from us, please email orders@repfitness.com

For additional information, please visit our Shipping Policies Page.



Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.



The showroom is currently closed. Our reopening date is TBD dependent upon our ability to maintain inventory as well as manage our environment safely around COVID-19. Please note that the inventory available through the showroom is identical to the inventory available through our website.

To stay in the know with Showroom update, please check our Local Pick-up Page.



If you are active police, military or first responder, as well as active or retired military, please do the following to receive your discount code:

  • Email info@repfitness.com
  • Include "PFM Discount" in the subject line.
  • Send us verification of your status in the form of a photo ID, official forms, or email us from your work account.



We cannot combine order after an order has been placed.



If your order has yet to ship and you would like to cancel it, please submit a cancellation request via our Contact Form. Please note that cancellations may be subject to fees if an order has already been processed for the carrier and we have to reroute it back to REP.



If you placed an order and forgot to apply your discount code, please take the following steps:

  • Email orders@repfitness.com
  • Send us your order number and the discount code you were provided.
  • Please allow for 2-3 business days for a reply.



SHIPPING:


If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment". Click on that and you'll be able to see the other package tracking numbers and where they are in transit.

If you are still have issues or are missing items, please email us at orders@repfitness.com



Your confirmation email will provide a range of days in which your order is expected to ship, if that range has passed and you haven't received a shipping notification from us, please email orders@repfitness.com

For additional information, please visit our Shipping Policies Page.



Many of our orders ship on a pallet via a freight carrier due to size and weight. Due to the handling required, these shipments can take additional processing time. For these deliveries, you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. Please make sure to inspect the shipment immediately and take photos so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. For more information on freight shipments, please review our Freight Shipment Instructions.



Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time. Our goal is to expand into Canada and Europe before the end of 2021.


If you'd like to receive updates on our expansion as they become available, please sign up here: HERE



Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware however, that we can only accept returns or warranty requests for items in our shipping area. 




PRODUCTS:


We are working hard to increase inventory availability to meet current demand. Product ETA information can be found HERE.



There a couple things to note about the packages we offer on the site:

  • The first thing to know is that if one item in a package is out of stock, then the entire package will show as out of stock.
  • The second item to note is that there are not cost savings with packages - they are just set up for convenience. With this in mind, if you are seeing the package you're interested in listed as "Out of Stock" then it would be best to check the individual product pages to build out your own package because other colors/sizes could be available on those pages.

To see when we expect deliveries of individual items, please visit our Product ETA Page.


At this time, we are not accepting pre-orders. If you would like to get a quote for an order, please fill out our Quote Request Form.



The most up-to-date information on in-stock products will come from our social media platforms. We are launching a new website later this year where we hope to provide the option for back-in-stock notifications. We also have an In-Stock Page that we update periodically which you can visit HERE.



Back in stock notifications are sent out once a day near end of day. This means that items can sell out before the email is able to be sent. We are currently working on a solution for this issue.



Please use this link to visit our Product FAQ page.


Yes, we understand that resellers can make it difficult for the average person to get their hands on equipment at a fair price. Customers are limited to a maximum of 2 of the same bench, and 10 of the same size weight plate. We are periodically reviewing orders we've received and cancelling them when suspicious quantities have been purchased in one or multiple orders.



RETURNS:


If you would like to make a return, please fill out the form found on our Contact Us Page.



Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.